Privacy and Cookie Policy
La Posada Co., Ltd. appropriately manages personal information handled in connection with accommodation, dining, online sales, enquiries and website operations in accordance with Japan’s Act on the Protection of Personal Information and other applicable laws.
1. Information We Collect
- Name, address, telephone number, email address, date of birth and accompanying guest information
- Stay dates, room and meal details, allergies, accessibility or other requests, reservation history and enquiries
- Information required for the guest register, including nationality and passport number for foreign guests without an address in Japan
- Products ordered, delivery and billing details, payment status, returns, refunds and fraud-prevention information
- IP address, device and browser information, cookies, browsing history, referrer and other access data
- CCTV footage where cameras are installed, and records needed for incidents, complaints or disputes
2. Purposes of Use
- Reservations, identification, check-in, meals, billing, enquiries and provision of services
- Order processing, payment, delivery, returns, refunds, customer support and fraud prevention
- Creation and retention of legally required guest registers and responses to public authorities
- Safety, incident prevention, protection of guests, staff and property, and dispute handling
- Website operation, usage analysis, quality improvement and security
- Marketing messages, campaigns or news where consent has been obtained
3. Cookies and Similar Technologies
The website may use cookies and similar technologies for essential functions, language and display preferences, reservations and shopping carts, analytics and security. Non-essential cookies are used in accordance with applicable law and the website’s consent controls. Users may manage them through browser or cookie settings, although some functions may become unavailable.
4. External Services
The website may use third-party reservation, payment, delivery, analytics, mapping, email and social-media services. Providers process information under applicable contracts or their own privacy policies. Services actually in use should be listed in the cookie settings or relevant page.
5. Disclosure and Service Providers
The Company does not disclose personal data to third parties except with consent, where required by law, where necessary to protect life, body or property, or where needed for service providers such as reservation, payment, delivery and IT operators. Providers are selected and supervised appropriately.
6. Overseas Processing
Information may be processed outside Japan through cloud, reservation, payment or other services. The Company follows applicable law, reviews relevant safeguards and provides required information or obtains consent where necessary.
7. Security and Retention
The Company uses reasonable organisational and technical safeguards. Information is retained for periods appropriate to its purpose, legal requirements, accounting, tax and dispute needs, and is then securely deleted or anonymised. Guest registers are retained for three years from creation as required by law.
8. Data Subject Requests
Subject to law and identity verification, individuals may request notice of purpose, access, correction, addition, deletion, suspension of use, erasure or suspension of third-party disclosure of retained personal data.
9. Minors
A minor providing personal information should obtain parental or guardian consent where required.
10. Changes
This Policy may be amended to reflect legal, service or processing changes. Material changes will be announced on the website.
11. Controller and Contact
- Company
- La Posada Co., Ltd.
- Representative
- Representative Director and CEO: Toshimitsu Yamaguchi
- Address
- 46 Toi, Izu, Shizuoka 410-3302, Japan
- Website
- https://www.laposada.co.jp
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The Japanese version is authoritative. If a translation conflicts with the Japanese version, the Japanese version prevails to the extent permitted by law.